By using the Spices Domains services, you acknowledge that you have read our set of legal documents and agree to be bound by the terms and conditions contained herein as well as all acceptable use policies incorporated by reference. Terms and Conditions
Tierra Hosting Cancellation/Refund Policy
This Cancellation/Refund policy is an agreement between you - the user of our hosting and related services (collectively, the 'Services'), and Spices Domains, in association with Tierra Hosting LLC, a US company headquartered in Tyler, Texas, LiquidNet US LLC, a US company headquartered in Fort Lauderdale, Florida, and LiquidNet Ltd., a UK company headquartered in London, UK. All billing and hosting services are rendered by LiquidNet US LLC and LiquidNet Ltd. (billing operations will be handled here).
For the sake of brevity, Spices Domains, Tierra Hosting LLC, LiquidNet US LLC and LiquidNet Ltd. will be referred to as 'We', 'Us', 'Our' and 'Service Provider' in this document.
The Service Provider's accounts are set up on a prepay
basis. The Service Provider's customers may
decide to cancel their accounts at any time, however, they will get a
full refund of the service only if the cancellation request is made
within 30 days of purchasing of the account, according to our Money
Back Guarantee Policy
account, the Customer needs to send an e-mail or support ticket to
our Sales Department and provide any authentication credentials
requested by the Service Provider. Other forms of cancellation requests
will not be accepted. Any incentives (free bonuses, etc.) offered to
the Customer upon sign-up will be also canceled.
web hosting plan renewals are
(see below) and cannot be cancelled or refunded after being activated
upon customer request. The Customer will have the opportunity to
transfer his/her domain away to another host.
as well as accounts canceled by the Service Provider due to TOS violations
(where the customer has decided not to fix the violation) do not
qualify for the 30-day money back guarantee.
for VISA, MasterCard, American Express and Discover payments are
processed within 48 hours of the submission of the refund request (by
e-mail or ticket, as mentioned above). The funds will be credited
back to the Customer's credit/debit card and affect the Customer's
credit/debit card balance in accordance with the credit/debit card
issuer's terms of service.
for PayPal payments are processed within 48 hours of the submission
of the refund request (by e-mail or ticket, as mentioned above). The
funds will be credited back to the Customer's PayPal account and
affect the Customer's PayPal balance in accordance with the
PayPal's terms of service.
MONEY BACK GUARANTEE POLICY
The Service Provider offers a 30-day
money back guarantee. If you are not
satisfied with our hosting services, you can submit a refund request in
a trouble ticket opened from your web hosting control panel, or via
email sent to email@example.com, and receive a full refund for your
hosting plan within 30 days of the purchasing of the account. Please,
NOTE that domain name registrations/transfers are non-refundable
All recurring payments and all payments made via Western Union or bank wire are non-refundable and are not subject to the 30-day money back guarantee.
Services: all service upgrades, wallet refills and plan renewal services purchased from the Web Hosting Control Panel; all 1-year or multi-year domain registration or transfer services purchased at sign-up or from the Web Hosting Control Panel.
registrations and domain transfers are final, do not include any
money-back guarantee and will be subject to a fee that is calculated
on the basis of the actual NON-PROMOTIONAL annual price of the
purchased domain's TLD, multiplied by the number of years of
registration or transfer. Any refund amount credited back to the
Customer in accordance with our 30-day money back guarantee will not
include the cost of the non-refundable services (if any) that have
been purchased with the Customer's web hosting plan upon sign-up
(i.e. the Customer will be issued a partial refund on the original
transaction if he/she has purchased non-refundable services within
the web hosting account).
considered as a way of refunding. Any Customer who initiates a credit
card chargeback in response to a bill or order placed at the Service Provider will be subject
to full investigation.
signing up for
a web hosting account with the Service Provider, customers agree to the
conditions explicated in our Acceptable
Policy (AUP) and the Web Hosting Terms of
Service. Thus, the Service Provider, as well as our authorized retailers
(PayPal, WorldPay, 2CheckOut), will resort to these documents as an
evidence for the Customer's agreement, especially in the event that
a Customer sends a chargeback inquiry based on points that he/or she
first accepted, but is trying now to refute.
a chargeback report is received, the first step of the Service Provider's team will
be to try to contact the user. Meanwhile, the user account will be
suspended (in order to protect our system from fraudulent activity
and misuse) and will remain suspended until the reasons for the
chargeback have been clarified and a decision has been taken for according action.
has occurred due to some misunderstanding, a reverse payment procedure will be initiated with our authorized retailers and the
account will be re-activated.
the user has sent
a chargeback request based on groundless argumentation (to our own
judgment and these Web Hosting Terms of Service), then a dispute will
be started with our authorized retailers in which the Web Hosting
Terms of Service and the Acceptable
Use Policy of the Service Provider will serve as
proof of the
Customer's agreement. The retailers then, taking into consideration
all provisions in these legal documents will decide whether the Customer has had sufficient grounds for the chargeback or the Service Provider has the right to a reverse payment.
case that the
chargeback originates from a fraudulent user and no reverse payment procedure can be initiated, then the respective hosting account will